Jetpac eSIM review

Jetpac eSIMs are gaining attention as a flexible and affordable option for travelers who want to stay connected without expensive roaming fees. But it’s always worth reading a Jetpac eSIM review to find out more about the service and the data plans available.

Explore our guide to see what Jetpac is, plans, prices, and features it offers, device compatibility, and more.

What is Jetpac eSIM?

Jetpac is a company offering eSIMs, with flexible data plans for various destinations. Like other eSIM providers, it intends to provide a convenient alternative to traditional roaming services.

The company is run by Circles, a global tech company based in Singapore. They launched Jetpac in 2022, aiming to compete within the increasingly competitive eSIM market. So far, it has succeeded, even earning the 2023 Travel Product of the Year at the Asia Telecom Awards and the Best Global Roaming Services award at the TripZilla Excellence Awards.

Jetpac offers regional, global, and single-country eSIM plans, and currently, it’s the only eSIM provider that offers free airport lounge access for flight delays over 60 minutes. So, is it a standout choice? Let’s look at its pricing.

Jetpac eSIM plans and prices

Jetpac offers a variety of eSIM plans designed to meet different travel needs, with coverage in over 100 destinations. Initially, Jetpac plans were only available in Asia, but they recently expanded to include key regions like the USA and Europe. 

Whether you need short-term data packages for a weekend trip or a larger plan for an extended stay, Jetpac provides flexible options with validity periods from 4 to 30 days and data allowances from 1 GB to 40 GB or more.

Single country eSIM offers

Jetpac currently offers single-country eSIM plans for travelers visiting specific destinations. With coverage in over 10 countries, these plans provide cost-effective solutions for those staying in one location. 

For pretty much every destination, Jetpac offers plans of 1 GB, 3 GB, 5 GB, 10 GB, 15 GB, 20 GB, 30 GB, and 40 GB, so you can select the best option depending on your needs. Make sure you check the validity period as well.

Some of the most popular single-country eSIM destinations include:

Regional eSIM offers

For those traveling within a specific region, Jetpac provides affordable regional plans for multiple destinations. The plans cover different numbers of countries depending on the region, but they remain incredibly affordable. 

Just like the single-destination options, Jetpac offers plans of 1 GB, 3 GB, 5 GB, 10 GB, 15 GB, 20 GB, 30 GB, and 40 GB, with varying validity periods on each.

Here are some of the popular options:

Global eSIM offers

Jetpac’s global plans cover 94 countries, making them ideal for frequent travelers visiting multiple destinations. If you get a global eSIM, you’ll likely need the higher data packages for your round-the-world trip, but Jetpac offers plenty of flexible data options nonetheless. 

Here are the prices:

In terms of global plans, these are quite competitively priced, especially for the longer validity periods of 180 or 365 days. However, some competitors do offer unlimited plans with no data cap, so it’s worth checking these out before making a decision.

Jetpac eSIM features

Something that makes Jetpac stand out in the crowded eSIM market is its premium perks and extra features. Unlike many of its competitors, for example, Jetpac offers no throttling and even throws in complimentary airport lounge access.

Here’s what you need to know.

Jetpac lounge access

SmartDelay is Jetpac’s most unique offering. Basically, Jetpac provides free airport lounge access if your flight is delayed by 60 minutes or more. Simply register your flight through Jetpac, and you can receive access to a comfortable airport lounge in case of delays. This perk is also available for up to five travel companions, so it’s definitely a standout benefit among eSIM providers.

Hotspot sharing

Jetpac allows hotspot sharing, meaning you can connect multiple devices or share your internet with friends and family. Whether you need to work remotely from a laptop or stream content on your kid’s iPad, hotspot capability ensures you have flexible and reliable data access.

Some providers prevent sharing because it can use too much data. So, it’s great that Jetpac allows it, especially for those traveling in groups or families.

Data coverage and internet speed

Jetpac provides high-speed data in over 100 countries, with no restrictions on data speeds. Many competitors throttle data after a certain usage limit, which means you won’t enjoy the seamless coverage you’re paying for. Jetpac, however, allows you to enjoy high-speed streaming, browsing, and video calls without interruptions no matter which plan you’re on.

Of course, speeds may vary depending on where you are and what the local infrastructure is like. On the Jetpac website, the list of destinations details the speeds available in each location. Usually, speeds are 4G LTE or 5G, but may drop to 3G in places. This is typical of any eSIM provider, but it’s useful that Jetpac provides a full country breakdown.

Customer support

Jetpac offers 24/7 customer support, allowing travelers to get assistance at any time. Whether you have installation issues, connectivity problems, or need help selecting a plan, Jetpac’s team is readily available via email or live chat.

The support experience is generally well-rated, with users appreciating the quick response times and helpful troubleshooting guides. 

Jetpac eSIM compatibility

Jetpac’s eSIMs are designed to work with a wide range of eSIM-compatible phones and tablets. However, not all devices support eSIM technology, so it’s important to check before purchasing a plan. 

Generally, Jetpac eSIMs are compatible with smartphones from Apple, Samsung, Google, Huawei, and other brands. Here’s a full list of Jetpac compatible devices:

Before you purchase a Jetpac eSIM, make sure your device is carrier-unlocked and supports eSIM activation. 

How to use Jetpac eSIM

Jetpac eSIM makes staying connected while traveling effortless. Whether you’re heading to a single destination or multiple countries, the setup process is quick and hassle-free. 

1. Sign up and register

Visit Jetpac’s website or mobile app and enter your email to sign up. You’ll receive a verification code via email. Enter this to complete your registration.

2. Choose your eSIM plan

Browse Jetpac’s plans and select the one that works best for you. If you’re going to several countries, it’s worth checking all of the regional plans to see which of your destinations are covered. Then, select the package that best matches your travel itinerary and data needs.

3. Purchase your plan

After selecting your plan, proceed to checkout. Enter your payment details and confirm your purchase. This process is secure and straightforward.

4. Activate and install your eSIM

Once your purchase is complete, Jetpac will email you a QR code. This will also be available in the Jetpac app.

To activate your eSIM, you’ll need to scan the QR code on the device you wish to install the eSIM on. If needed, you can also manually enter the activation details in your phone’s settings. Either way, just follow the on-screen instructions to make sure the eSIM is installed properly, and ensure you have a stable WiFi connection during setup.

5. Manage your data usage

Use the Jetpac app to track your data usage, check plan details, and top up data if needed. The app makes it easy to stay connected without worrying about unexpected charges.

Jetpac eSIM pros and cons

Jetpac’s eSIM comes with a variety of benefits, making it a strong option for travelers who need reliable mobile data. But like any service, there are also some drawbacks.

Jetpac Pros

• Affordable and competitive pricing: Jetpac offers well-priced plans compared to other eSIM providers
• Flexible plan options: Choose from single-country, regional, and global eSIM plans with varying data allowances and validity periods
• User-friendly app: The Jetpac app makes it easy to manage data usage and top up when needed
• Responsive customer support: Customers report fast and helpful assistance when needed
• Free airport lounge access: With SmartDelay, travelers can enjoy complimentary lounge access if their flight is delayed

Jetpac Cons

• Limited availability: Jetpac eSIM currently doesn’t cover every country and is still expanding its service
• No unlimited data: Unlike some competitors, Jetpac does not offer unlimited data plans or local phone numbers for calls
• Manual installation can be tricky: The lack of seamless in-app installation means you need to scan a QR code from another device, which may be inconvenient for solo travelers

Customer opinions

Jetpac has received generally positive reviews from travelers, earning an impressive 4.6 out of 5 stars on TrustPilot with 470 reviews. Most users appreciate its affordability, smooth performance, and added perks, but some customers have also pointed out areas for improvement.

Common themes in the positive reviews include seamless service without disruptions, and reasonable pricing for the eSIMs. The most common thing people praise is the customer support. Users report quick and helpful guidance with any issues they face while traveling.

Of course, this raises the question of why so many people need to contact customer support. Generally, it seems to be for help with installation, which can happen for any eSIM provider that primarily uses QR codes. Nevertheless, if customer support is as great as users say, then this shouldn’t be an issue if you plan ahead and install the eSIM before you travel.

Other negative reviews note problems connecting in countries like Switzerland and the UK. It’s unclear what is causing these issues, and since it’s a minority of reviews, it doesn’t seem to be a major issue on the provider’s end.

Jetpac eSIM alternatives

While Jetpac offers a compelling eSIM solution, it’s always good to explore other options before making a decision. Several eSIM providers offer similar services with their own strengths, including unlimited data, extensive global coverage, and budget-friendly plans.

Here’s a quick comparison of some popular global plans:

It’s always worth looking at a few different providers to see which one provides the best service in your destination. For example, take a look at the best eSIMs in Europe if you’re visiting a European country.

You should also look at the features on offer from popular providers to see what best suits your needs. Here are some more details on popular providers.

Holafly

Holafly is known for its unlimited data eSIM plans, making it a great choice for travelers who use a lot of data. Their global plan covers 160+ countries, offering seamless connectivity without having to worry about data limits. That’s why Holafly is our top choice for travel eSIMs.

Airalo

Airalo is one of the most well-known eSIM providers with a vast selection of affordable regional and global plans. While their pricing is on the higher side for global plans, they are praised for reliable connectivity and app experience. This is an experienced and respected name in the eSIM market, and for a good reason.

Nomad

Nomad stands out for its budget-friendly pricing and frequent promotions. It supports data sharing and has multiple plan options to suit different travel needs. Although its coverage is slightly less extensive than Holafly and Airalo, it remains a solid alternative, especially for travelers on a budget.

Jetpac eSIM FAQs