If you want an Airalo refund, you need to make sure you’re eligible. Not all issues fall under the terms and conditions, so you need to know whether any issues you encounter are covered by Airalo’s policy and how to get your refund.
Here at Roami, we’re experts in testing eSIMs, but we don’t always go through the refund process ourselves. In this guide, we’ll explore real customer experiences related to Airalo refunds. We’ll also explain step by step how to get a refund for any issues.
Here’s what you need to know.
Yes, Airalo allows refunds for customers under specific circumstances. Their refund policy primarily covers things like technical glitches or payment errors, but not issues like misreading the plan details or attempting to use an incompatible device.
As a result, it’s crucial to read the terms and conditions of any eSIM provider before you purchase a plan. Otherwise, you might end up in a frustrating situation where you can’t get a refund.
Airalo’s refund policy is pretty similar to other eSIM providers. It’s designed to address legitimate technical issues while protecting against misuse and misunderstandings. Refunds are awarded on a case-by-case basis, which means you’re not guaranteed money back just because your eSIM isn’t working.
Here are some key points from Airalo’s refund policy:
Airalo makes the effort to support users facing genuine technical difficulties. However, the policy means that users have to act promptly and meet specific conditions to get a refund.
If you need a refund from Airalo and you meet the eligibility requirements, you can request your money back through the website. Refunds are only handled through the live chat support in the app or on the website. Airalo no longer accepts refund requests via email.
Here’s what to do:
If Airalo approves your refund, they will process it using the original payment method. Refunds typically take up to 10 business days to appear in your account.
There are specific scenarios where refund requests will not be approved, such as customer errors or situations outside of Airalo’s control. Here are some common reasons your request might be denied:
It’s important to be aware of these exemptions before you purchase and use an Airalo eSIM.
There are several ways to get customer support from Airalo. As your first port of call, try the help center on the website to view the extensive FAQ section. Here, you’ll find access to common issues like setup and troubleshooting. You’ll generally need to troubleshoot before getting a refund, so this can save the time spent chatting to agents.
Failing that, you can get in touch with customer support through live chat or email. Live chat is the fastest way to get through to an agent, and it’s also the only way to get a refund. For other queries, you can email support@airalo.com. However, response times can vary depending on the complexity of the issue.
Currently, Airalo doesn’t offer support through social media or in-app messaging, and they don’t have a phone line.
Airalo customers report mixed experiences regarding refunds. Positive reviews highlight instances where users encountered technical difficulties and received assistance and refunds.
On the negative side, several users expressed frustration with the customer service process, citing slow response times and refusal to issue refunds.
RunawayTraveller noted that they spoke with customer service to request a refund after their Airalo eSIM didn’t work in South Africa. Before the eSIM stopped working, they had used 0.5GBs of the data, excluding them from the refund policy. However, after some back and forth, Airalo issued store credit instead, which she describes as “better than nothing.”
The reviews illustrate that while customers have managed to navigate the refund process successfully, others have found it challenging. It seems to be a bit of a lottery!
Refunding an Airalo eSIM is not necessarily straightforward. You need to contact Airalo’s customer support via live chat, explain the issue, and cooperate with troubleshooting efforts, and even then Airalo has a fairly strict refund policy. Many users report mixed experiences with the refund process.
Airalo typically takes up to 10 days to troubleshoot and resolve issues reported by users. During this period, the refund request is evaluated, and if it cannot be resolved, the request for a refund is further processed. However, this time may vary depending on the complexity of the case.
Once a refund is approved, it may take up to 10 business days to receive the refund, depending on the payment method used. If your refund hasn’t been processed in the expected window, you can follow up with Airalo.
Our mission is simple: to make sure you never have to ask, “What’s the WiFi password?” again. All our tips come straight from personal experience — because we’d never recommend something we haven’t put to the test ourselves.
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