How to request a Holafly refund: steps to follow

Holafly offers multi-purpose eSIM cards ideal for travel so that you can stay connected to the internet without the hefty cost of roaming. Once you've chosen your destination, you can choose from different plans depending on your needs, whether you're a short-stay or a digital nomad who's always on the move.

If you’re unhappy with the service or something hasn’t gone to plan, Holafly offers refunds up to 6 months after purchase. Most requests provide full refunds, and the Customer Support Team can answer any queries.

Here, we’ll look at the cases for which you can request a refund and show you how to do it step by step.

Holafly offers three types of refunds

If you’ve had a change of plan or something’s gone wrong, you can request a refund in three cases. We’ll outline these below.

Refund for Service Withdrawal

You may be eligible for a full refund if you no longer need your Holafly eSIM because of a plan change under the Holafly refund policy. To start the process, contact the Customer Support Team by email. There are a few requirements to qualify for a full refund, including:

1. You must have purchased the eSIM from the Holafly website.
2. The eSIM hasn’t been activated yet.
3. A better solution may be offered if the eSIM has been activated or used.
4. The purchase must not be older than 6 months.

Refund for Incompatible or Locked Device

You may be eligible for a full refund if you’ve purchased an eSIM that isn’t compatible with your device. To start the process, contact the Customer Support Team by email. There are a few requirements to qualify for a full refund, including:

1. You have not scanned the QR code.
2. You haven’t used any data from the plan.
3. The purchase is no older than 6 months.
4. You’ve provided a screenshot with the requested information to confirm the incompatibility or lock.

Refund for Connection Issues

If your eSIM isn't functioning due to a Holafly problem or because the local network is unreliable, you might qualify for a refund, either full or partial. To start this, reach out to the Customer Support Team. You can contact them by sending an email or using the chat feature on their website to describe the problem. There are certain conditions you need to meet to be eligible for a refund:

1. You need to contact the support during the trip. A refund cannot be guaranteed if you contact Holafly after the trip.
2. A partial or full refund may be issued depending on the data used. There is also an administrative fee of $3.50

You can get your money back on Holafly within 6 months

If you are dissatisfied with your product, you can ask for a refund anytime within 6 months from the date of purchase. Full or partial refund eligibility will be based on the grounds of your request. This includes where no data is consumed, eSIM was never activated, or if the phone is locked or incompatible.

This period gives you ample time to test the product and decide if it suits you best. It's also an advantage if your itinerary changes and you need to change the location of your eSIM. This period is more than most service providers provide, and it offers you a chance to ensure that your eSIM is compatible with your phone.

If it has been more than six months and you have an issue, then maybe you will not be able to get a refund, but you do have other options available to sort out the issue. Holafly support can be used to debug the problem, and you can try to use other means, such as transferring the esim to another compatible device or saving it for a future vacation.

Network issues may be short-term problems that are fixable after some time. As a last resort, a factory reset may help resolve issues, but you will lose data.

You can request a refund via Holafly's website

There are a couple of ways you can request a refund from Holafly, including on the website.

1. Go to the Holafly homepage.
   
2. Go to the Contact Us section. You can choose from messaging them via the online chat function, reaching out by email or messaging on WhatsApp.
   
3. If you scroll down, you also have the option to submit a request directly on the website.
   

Tips for a smoother process 

If you want to ensure the process goes smoothly, there are a few things you can have prepared before you get in touch. This includes:

• Take a screenshot of your phone to show incompatibility or the locked status when trying to use an international eSIM.
• Have your confirmation order to hand, showing the date you purchased the eSIM.
• Report a connection issue as soon as it occurs, or if you can’t, note the time and location it occurred.

While a refund is not always possible, the Customer Support Team can offer other ways to help. They can assist with troubleshooting an issue or seeing if it’s possible to transfer the eSIM to a compatible device. Holafly reviews highlight the positive customer support interactions and reliable service.

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