To share the best moments of your trip you must have the best internet connection. Here we show you ...
eSIM Cards
You can request a refund with Holafly by reaching out to the customer support team via help@holafly.com. They can go ahead with your request once you have provided information and documentation as needed. There are various kinds of refunds, so you will be in a position to provide relevant justification for your request.
A Holafly refund is the process of getting your money back when your travel eSIM can’t be used, no longer fits your plans, or does not connect properly.
Travelers typically request one when their trip is cancelled, their phone is incompatible, or a technical problem prevents activation.
If you want to know how to get a refund from Holafly, this guide will walk you through everything you need to know.
Holafly’s refund policy is designed to provide travelers with flexibility and sufficient time to resolve issues that may arise before or during a trip.
Customers have up to six months from the purchase date to request a refund, and each case is evaluated based on factors such as activation status, device compatibility, and whether any data was used.
The process is straightforward: refunds are issued to the original payment method, and response times typically range from 10 to 14 business days.
Holafly may request supporting details, such as screenshots or device information, to verify technical issues or confirm that the eSIM has not been activated.
In some situations, an administrative fee of $3.50 may apply, especially when data has been consumed or a partial refund is requested.
For connection-related concerns, travelers should contact Holafly’s support team during their trip so the issue can be diagnosed in real time. Cases reported after the eSIM has expired are not always eligible.
Overall, the final refund amount depends on elements such as when the request was submitted, how the eSIM was used, and whether the issue was reported promptly.
The following section explains the specific types of refunds Holafly offers and what qualifies for each category.
Holafly offers three types of refunds, each tailored to a different situation. Understanding which category your case fits into makes it easier to know what evidence you need and what refund amount you may qualify for.
This refund applies when you decide not to use your eSIM at all. You can receive a full 100% refund if the eSIM has never been activated, was purchased through the official Holafly website or app, and the request is submitted within six months.
If any activation or partial use occurred, Holafly reviews the situation individually and may offer a partial refund or an alternative solution.
If your phone turns out to be incompatible with eSIM or is carrier-locked, you can request a full refund from Holafly.
To qualify, the QR code must not have been scanned, no data can have been used, and the purchase must be within the six-month timeframe.
You will need to provide screenshots that confirm the incompatibility or locked status.
To verify whether your device is supported, see our guide eSIM phones in 2025: Full list, compatibility and buying guide.
This refund applies when your Holafly eSIM cannot connect due to a network problem, either with Holafly or the destination’s infrastructure.
You’ll need to contact Holafly support during your trip via email or chat so the team can review the issue in real time.
If the problem is confirmed, Holafly may issue a full or partial refund depending on how much data was used. An administrative fee of $3.50 may apply.
Holafly provides several contact channels for submitting a refund request. The sections below outline each option.
The simplest way to request a refund is to open the Holafly website or app and contact the support team through the built-in chat.
A support agent will guide you through the steps, ask for any necessary details, and create a refund ticket on your behalf.
You can also request a refund by emailing help@holafly.com. When reaching out, include all relevant information so the team can review your case quickly.
Holafly usually responds within a few business days.
Holafly supports refund requests through chat on Instagram and Facebook, as well as through WhatsApp at +1 (661) 384 8482.
These real-time channels are especially helpful for quick troubleshooting that may resolve the issue without needing a refund.
Note: Avoid submitting multiple requests across different platforms since this can slow down the process.
Having complete information ready helps Holafly verify your case quickly. Prepare the following information before submitting a request:
Providing clear details reduces back-and-forth communication and speeds up processing time.
You have up to six months from the original purchase date.
Refunds are processed within 10 to 14 business days. Once processed, funds usually appear in your bank account in 3 to 5 days.
No. Refunds are issued to the same account or card used for the original transaction.
Yes. The refund is calculated based on the price paid after discounts, not the full retail value.
Yes. Full refunds require no activation and no data usage. Activated eSIMs are reviewed individually.
You can reach Holafly via email at help@holafly.com, through live chat on the website or app, or through social media and WhatsApp support channels.
The best global eSIM provider
From $2.3/week
A reliable eSIM provider for budget travelers
From $2.4/week
The best global eSIM provider
From $2.3/week
A reliable eSIM provider for budget travelers
From $2.4/week
Our mission is simple: to make sure you never have to ask, “What’s the WiFi password?” again. All our tips come straight from personal experience — because we’d never recommend something we haven’t put to the test ourselves.
Reviews