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Ubigi offers eSIM refunds for several reasons, but getting one isn’t always straightforward. After all, many companies aren’t upfront about their refund process. This guide will take you through the Ubigi refund policy, process, and practical steps to ensure your claim is handled smoothly. At Roami, we rigorously test eSIMs and provide detailed reviews, but […]
Ubigi offers eSIM refunds for several reasons, but getting one isn’t always straightforward. After all, many companies aren’t upfront about their refund process. This guide will take you through the Ubigi refund policy, process, and practical steps to ensure your claim is handled smoothly.
At Roami, we rigorously test eSIMs and provide detailed reviews, but we don’t always go through the refund process ourselves. Instead, we gather real-world feedback from verified customers to provide insights into their experiences.
Here’s what you need to know to navigate Ubigi’s refund process confidently.
Yes, Ubigi does offer refunds, but eligibility depends on specific circumstances outlined in their terms of service. You can’t just get a refund for your eSIM not working, for example, if the issue is related to network problems in your destination.
If you encounter any problems with your eSIM, you should review Ubigi’s terms and conditions and reach out to their support team promptly. But if you’ve simply changed your mind after purchase, then the chances are that you won’t be able to get a refund.
Ubigi provides refunds under specific circumstances, but not all cases are eligible. Here’s a breakdown of situations where refunds are considered and those where they are denied.
Eligible cases include:
There are also cases where your eSIM won’t work, but you are ineligible for a refund. This includes:
If you believe your case qualifies for a refund, make sure you gather all the supporting documentation like payment receipts and screenshots of errors. Contact Ubigi as soon as possible to start your claim.
If you need to request an Ubigi refund, there are two ways: live chat or filling out a support form. Both are available through the website, and you can’t get a refund through the app.
Here are the step-by-step instructions for each method.
Ubigi’s live chat operates Monday to Sunday, 8:00 AM to 9:00 PM CET. If your refund is accepted, it will be processed within 10 business days using your original payment method.
Ubigi will get back to you within a few days, and refunds will be processed within 10 business days.
The two primary ways to reach Ubigi are live chat and the contact support form. The website doesn’t advertise an email address or phone number for customers, which makes the customer support options limited compared to some other providers.
If you’re looking for prompt assistance, the live chat is definitely a decent option, while the form handles all enquiries out of hours. Generally, you should be able to sort out any issues through the provided channels.
Ubigi users have shared mixed experiences regarding refunds. On platforms like Trustpilot, some customers express frustration with the process, citing delays or eligibility issues. A lot of users have complained about being denied a refund when their device is incompatible with the eSIM after purchase. However, this issue is not covered in Ubigi’s terms and conditions, which highlights the importance of checking compatibility beforehand.
Other users report a smooth refund process, which shows that Ubigi is a trustworthy company at the end of the day.
Note, however, that the limited support hours and reliance on web forms have left some customers dissatisfied with response times, even when they get a refund.
Ubigi process refunds within 10 business days after accepting the request. This timeline begins when you submit the required proof and meet eligibility criteria. Keep in mind that there may be delays depending on your payment provider or bank.
After Ubigi processes the refund, the time it takes to reflect in your account depends on your bank or payment provider. Generally, you should receive the funds within 3 to 10 business days.
Ubigi does not offer the option to switch to another plan in place of a refund. If you encounter issues with your current plan, Ubigi may troubleshoot or recommend solutions, but plan swaps are not a standard part of their refund policy.
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From $2.3/week
A reliable eSIM provider for budget travelers
From $2.4/week
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