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If you're traveling to Australia in the near future or already live there and want to switch from a standard SIM to an eSIM, Telstra eSIM is a strong contender.
We’ve looked into its coverage, setup process, and overall value to help you decide if it’s the right choice for you.
Telstra eSIM is a digital, embedded SIM built into your mobile device, eliminating the need for a physical SIM card. It allows you to easily connect to Telstra’s extensive network across Australia, providing seamless coverage and convenience.
To activate the Telstra eSIM, select the eSIM option during plan purchase, install the My Telstra app, and follow prompts to activate your eSIM.
Your device must be unlocked and eSIM-compatible — older or overseas models may face restrictions.
Telstra offers a convenient and seamless mobile experience for users in Australia. Without the need to wait for a physical SIM card, it enables quicker connectivity, and managing your account can be done easily through the My Telstra app.
Besides being more convenient, eSIMs are also eco-friendly, reducing plastic waste and unnecessary packaging.
Telstra offers a range of eSIM plans, including both prepaid and upfront options.
Pricing and data allowances vary, but all plans come with unlimited calls and texts within Australia. Here's a brief overview:
| Plan name | Data | Price |
| 7-Day Plan | 5 GB | $13 |
| 28-Day Plan | 45 GB/65 GB/85 GB/110 GB | $39/$17/$59/$69 |
| Long Life Plan (6-month or 12-month plan) | 140 GB/300 GB | $180/$350 |
| Casual Plan (valid for 6 months) | 390 MB | $39 |
| Plan name | Data allowance | Price |
| Data Bundle Plan | 10 GB | $15/month |
| Small | 30 GB | $25/month |
| Medium | 100 GB | $55/month |
Telstra's eSIM is intended for use within Australia and is primarily designed to provide seamless connectivity across the country.
Telstra uses its own extensive mobile network, which it claims covers approximately 3 million square kilometers — about 1 million more than any other Australian provider.
In general, you can expect strong coverage across most urban and regional areas, including many remote locations, with access to fast 4G and 5G networks.
Using a Telstra eSIM provides the same reliable coverage as a physical SIM card, so you can stay connected seamlessly across nearly all areas of Australia.
Telstra's plans offer a range of features designed to give you flexibility and convenience, including:
Although there are few reviews available online, those that do exist suggest that the process of activating a Telstra eSIM can be slow and complex.
Many customers report long wait times, complicated steps, and frustrating support experiences, often requiring multiple visits or waiting several days for activation.
While some users have managed to get it working smoothly, overall, there is significant room for improvement in how Telstra manages eSIM setup and customer service.
Telstra offers customer support through multiple channels, including the My Telstra app, phone, web chat, and in-person at Telstra stores.
The My Telstra app is central to the Telstra eSIM experience. You can use it to activate your eSIM, manage your account, update payment details, and more.
However, the app is often slow, crashes, and can be difficult to navigate. Many users have trouble with notifications, logging in, or checking their data and recharges.
The app could benefit from updates to improve its reliability and make it easier to use.
Telstra eSIM is a strong option for users wanting access to Telstra's network, but it's worth considering alternatives like Holafly, Saily, and Airalo.
Here’s what they offer:
| Provider | Strengths | Best for | |
 | Holafly | Unlimited data plans for international use, 24/7 live chat and WhatsApp support | International travelers and digital nomads with high data demands |
 | Saily | Affordable prices and complimentary VPN service | Budget-conscious travelers |
 | Airalo | Wide-ranging global coverage, fast and straightforward activation | Travelers seeking a flexible plan with extensive worldwide reach |
While Telstra offers an extensive and reliable network within Australia backed by its well-established brand, it does not provide coverage outside the country.
In contrast, Airalo, Saily, and Holafly are great alternatives that offer coverage in over 200 destinations, including Australia. This makes them highly convenient options for those exploring different countries or frequently crossing borders.
See also: Best eSIM for Australia in 2025
To get a Telstra eSIM, you need to choose an eligible plan via the Telstra website, app, or in-store. During the activation process, select the eSIM option.
Then, download and open the My Telstra app, follow the prompts to scan a QR code or install the eSIM on your device, and complete the activation steps.
Telstra's eSIM plans are primarily designed for residents within Australia and are offered on a prepaid or postpaid basis.
While tourists may be able to activate an eSIM if their device is compatible and they meet plan requirements, Telstra does not specifically market tourist-specific eSIM plans.
International travelers should consider eSIM plans from providers specializing in travel or international coverage.
Yes, if you already have an Australian mobile number with Telstra, you can convert your existing physical SIM to an eSIM and keep your current number.
This process is handled through the My Telstra app, where you can transfer or port your number to the new eSIM.
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