Reviews

Verizon eSIM Review (2025): Is it a smart choice for travelers & everyday users?

Staying connected in the U.S. is essential for travelers, and Verizon’s prepaid eSIM promises quick setup and wide coverage. But does it deliver the reliability and value you need? Here’s our in-depth review.

Vukasin Petrovic

By Vukasin Petrovic, an experienced content specialist and copywriter with a focus on travel tech, eSIMs, and helping you stay connected on the go.

Updated: Jul 08, 2025
esim verizon
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Our Verdict

3/5 ★★★☆☆
Verizon's prepaid eSIM provides access to a strong network within the U.S. However, the customer reviews reveal significant concerns regarding customer service and billing, and the service itself lacks flexibility. Furthermore, many users report issues with the My Verizon app. As such, it is difficult to recommend Verizon's prepaid eSIM without hesitation.

Pros

  • Access to Verizon's nationwide 5G/4G LTE network
  • Hotspot is enabled on all plans
  • Unlimited international texting

Cons

  • Requires activation within the U.S.
  • Limited plan options compared to some competitors
  • Limited hotspot data on the unlimited plans
Price:
$35–$70 (depending on plan)
Ease of Setup:
Easy
Validity Period:
1 Month
Countries covered:
U.S. Only
Unlimited data plans:
Yes (on select plans)
Tethering:
Yes
SMS included:
Yes
Call included:
Yes
Customer Support:
Chat, online form, phone
App:
Yes

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Planning a trip to the U.S. and looking for an easy way to stay connected? Verizon's prepaid eSIM, designed specifically for visitors to the U.S., is a convenient solution. 

We've reviewed its key features, pricing, and overall experience to help you decide if this eSIM is the right choice for your trip to the States.

What is Verizon eSIM, and how does it work?

Verizon supports a digital SIM card service targeted towards visitors to the U.S. It lets you activate a Verizon prepaid plan right on your eSIM-compatible phone, so you don't need a physical SIM.

The activation process is primarily managed through the My Verizon application. This application verifies the device's eSIM compatibility. Upon successful verification and plan selection, payment must be completed using a U.S.-based credit or debit card, Apple Pay, or PayPal.

Note: Activation of this eSIM is restricted to users physically located within the United States.

Verizon eSIM: Data & pricing

Verizon offers four main eSIM plans for use within the United States:

PlanDataPricing 
Talk & Text/$35 per month
15 GB15 GB$45 for the first month;  $35 per month with Auto Pay
UnlimitedUnlimited$50 with Auto Pay
Unlimited PlusUnlimited (50GB Premium Network Access)$70 for the first month; $60 per month with Auto Pay

In addition to these U.S.-based plans, Verizon also offers TravelPass, an international roaming add-on for existing customers or those who want international coverage. Priced at $12 per day, TravelPass provides connectivity in 140+ destinations worldwide.

Verizon eSIM Country Availability

Verizon's eSIM is designed for use within the United States only. However, Verizon does offer TravelPass, an international roaming add-on. TravelPass provides coverage in over 140 countries for a daily fee.

Verizon eSIM Network Coverage

Verizon Prepaid eSIM provides access to Verizon's extensive nationwide 5G and 4G LTE network, giving you strong coverage and fast speeds in most urban and suburban areas.

Verizon eSIM Features

Verizon Prepaid eSIM plans offer a comprehensive set of features designed to keep you connected. All plans include:

  • Unlimited talk and text within the U.S.: A worry-free way to stay connected without overage charges.
  • Access to Verizon's 5G/4G LTE network: Fast and reliable data speeds, with 5G access for devices in 5G coverage areas. (The Talk & Text plan is limited to 2G data speeds.)
  • Hotspot functionality: Data connection sharing, offering 5 GB of hotspot data on the Unlimited plan and 25 GB of premium hotspot data on the Unlimited Plus plan.
  • Call filter spam blocker: Effective call screening and spam filtration with options to auto-block high-risk calls using Verizon's Call Filter.
  • Digital Secure (Basic): Protection for your personal data, with antivirus, anti-malware, and safe browsing features.
  • Mexico & Canada talk, text, and data: Includes coverage for unlimited calls, texts, and data in Mexico and Canada.
  • Unlimited international texting: Global connectivity with unlimited text messages from the U.S. to over 200 countries and territories.

Verizon eSIM Customer Reviews

Customer reviews regarding Verizon's eSIM activation and billing are largely negative. Common complaints include frustrating customer support experiences (long wait times, unhelpful agents, unresolved issues), billing errors and unexpected charges, and technical difficulties with eSIM activation.

Overall, customers express frustration and dissatisfaction with Verizon's customer service and billing processes.

Verizon eSIM Customer Support

Verizon offers multiple channels for customer support, including online chat, a web-based contact form, and phone support. The quickest way to get basic questions answered is generally through the online chat or by visiting the FAQs on their website.

Verizon eSIM App and Ease of Use

The My Verizon app is the primary interface for Verizon Prepaid eSIM users. You'll use it to check device compatibility, activate your plan, manage account details, and add funds. 

The Verizon app receives a wide range of feedback from users, with many expressing frustration over technical issues and usability concerns.

Verizon eSIM alternatives

Verizon is a decent option if you need U.S. coverage, but there are some great alternatives to it. Here's how it stacks up:

ProviderStrengthsBest for
HolaflyUnlimited data options abroad, 24/7 multilingual supportInternational travelers with high data needs.
AiraloExtensive worldwide coverage, quick and easy setup.Travelers seeking a broad, global network with quick setup and flexible plans
SailyAffordable pricing and free VPNTravelers on a budget.

Verizon's advantage lies in its strong network and brand recognition within the U.S. However, for international travelers needing affordable, flexible, and wide coverage in multiple countries, options like Holafly, Airalo, and Saily might be better suited.

Verizon eSIM FAQs

1. How do I check if my phone is compatible with Verizon Prepaid eSIM?

To check if your phone is compatible with Verizon Prepaid eSIM, download the My Verizon app. The app will automatically detect your device and verify whether it supports eSIM functionality

2. Do I need a U.S. address or Social Security number to activate Verizon eSIM?

No, you don't need a U.S. address or Social Security number to activate Verizon eSIM.

3. Can I use Verizon outside of the U.S.?

No, Verizon's eSIM is for use in the United States only. However, Verizon does offer TravelPass, an international roaming add-on. TravelPass provides coverage in over 140 countries for a daily fee for US customers traveling internationally.

4. What payment methods are accepted for Verizon?

You can pay with a U.S.-based credit or debit card, Apple Pay, or PayPal.

5. Is there a contract required for Verizon Prepaid eSIM?

No, Verizon Prepaid plans are contract-free.

6. What is "premium network access" on the Unlimited Plus plan?

With premium network access, you get a guaranteed level of data speed and performance, even during times of network congestion (up to 50GB).

Vukasin Petrovic is an experienced content specialist and copywriter with expertise in digital marketing, on-page SEO, and inbound lead generation. With a degree in English and a master's in creative writing, he creates compelling content that delivers measurable results for businesses.

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