Reviews

Chatr eSIM review (2025): Is it a smart choice for travelers & everyday users?

Chatr's prepaid eSIM offers Canadians affordable mobile plans with nationwide coverage. This detailed review explores its performance and features.

Vukasin Petrovic

By Vukasin Petrovic, an experienced travel writer focused on eSIMs, travel tech, and helping you stay connected on the road.

Updated: Aug 08, 2025
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Our Verdict

3/5 ★★★☆☆
While Chatr eSIM offers affordable prepaid plans and nationwide coverage in Canada, the negative customer reviews, limited features, and lack of readily accessible customer support make it difficult to recommend. The absence of international roaming and the data caps further limit its appeal, particularly for travelers.

Pros

  • Affordable prepaid plans
  • Plans include calls and SMS
  • Auto-pay feature

Cons

  • No international eSIM plans
  • No unlimited data plans for Canada
  • No live chat or phone support
Price:
$19 - $47 (CAD) / month
Ease of Setup:
Easy
Validity Period:
One month/year
Countries covered:
Canada only
Unlimited data plans:
No
Tethering:
No
SMS included:
Yes
Call included:
Yes
Customer Support:
Yes
App:
No

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Heading to Canada and need a simple phone plan? Chatr's eSIM is a prepaid option that offers nationwide coverage. We've checked out all the important stuff — the plans, how well it works, and what you actually get — to help you decide if it's a good choice for your trip.

What is Chatr and how does it work?

Chatr is a Canadian mobile virtual network operator, positioned as a prepaid, budget-oriented brand. It is owned by Rogers Communications, a major Canadian communications and media company. 

Besides the standard prepaid plans offered with physical SIM cards, Chatr also offers eSIM, which provides travelers to Canada with a convenient, no-fuss option as it's easy to install.

Getting a Chatr eSIM is easy — just buy it online through their website. They'll send you a QR code by email that you can scan to activate your plan

Why should you consider Chatr eSIM?

Chatr eSIM offers a mobile solution that's both simple and affordable, especially in Canada. If you're new to the country, it saves you from needing to find a physical SIM card when you arrive — you can get set up in advance

Chatr provides prepaid plans that are easy on the budget, without requiring credit checks or long-term contracts. 

Chatr eSIM: Data & pricing

Chatr offers a variety of eSIM plans, with pricing starting from $19/month. These plans typically include unlimited Canada-wide talk and text, along with a set amount of data.

PlanPricing
3 GB$28/month
10 GB$34/month
60 GB$39/month
80 GB$47/month
30 GB$149/year

Chatr eSIM country availability

Chatr eSIM is designed for use within Canada only. However, all plans include 2000 outgoing messages to Canada, the U.S., and international destinations.

Chatr eSIM network coverage

Chatr leverages Rogers' nationwide 4G LTE network, providing coverage throughout most of Canada.

Chatr eSIM features

Chatr eSIM plans include:

  • Unlimited Canada-wide talk and text: Users can stay connected with friends and family across Canada without being concerned about per-minute charges or message limits.
  • A set amount of 4G data: Plans include a set amount of data, which can be used for accessing the internet, social media, email, and other online activities. The specific data allowance varies depending on the chosen plan.
  • 2000 outgoing messages to Canada, the U.S., and international destinations: Users can send text messages to contacts in Canada, the U.S., and select international locations. This applies only to outgoing messages.

Note: Chatr offers add-on options for making international calls. These are purchased separately and provide a set number of minutes to specific countries. For example, you can purchase an add-on with 75 minutes for $10 to Ukraine, Russia, Turkey, the Philippines, and Sri Lanka.

Chatr eSIM customer reviews

There aren't many Chatr eSIM reviews online, but the ones that exist are generally negative.

Users frequently express frustration with the eSIM activation process, citing issues such as being charged multiple times without successful activation and receiving broken or expired links.

A recurring complaint is the lack of accessible customer support, with users reporting difficulty reaching a live agent or resolving issues through online channels

Chatr eSIM customer support

Chatr offers customer support through email and a web form ticket system. However, they do not provide phone or live chat support, which may be inconvenient for users seeking immediate assistance.

Chatr eSIM alternatives

Chatr eSIM is a budget-friendly option for basic mobile service in Canada, but it's worth considering alternatives like Holafly, Airalo and Saily.

ProviderStrengthsBest for
HolaflyUnlimited data options abroad, 24/7 live chat and WhatsApp supportInternational travelers and digital nomads with high data needs.
AiraloExtensive worldwide coverage, quick and easy activation.Travelers needing a broad, global network with flexible plans
SailyCompetitive prices and free VPNTravelers on a budget

Unlike Chatr, these providers offer coverage in 200+ destinations worldwide and are better suited for international travelers.

See also: Best eSIM for Canada in 2025

Chatr eSIM FAQs

1. How to top up Chatr eSIM?

You can top up your Chatr account through Auto-pay using your credit card, Visa Debit or Debit Mastercard, or by purchasing a Chatr top-up card at a retail location. 

You can also add extra money to your Chatr account using a credit card or debit card through My Chatr online, or by texting 611.

2. Does Chatr work in the USA?

No, Chatr's mobile plans and eSIM service are designed for use within Canada only. Chatr does not offer international roaming or coverage in the USA.

3. Does Chatr have an app?

No, Chatr does not have an app. To manage your account and do anything of the sort, you have to access the website.

Vukasin Petrovic is an experienced content specialist and copywriter with expertise in digital marketing, on-page SEO, and inbound lead generation. With a degree in English and a master's in creative writing, he creates compelling content that delivers measurable results for businesses.

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