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Lucky Mobile is Bell's discount prepaid brand, promising no credit checks and affordable monthly plans. Their eSIM service targets budget-conscious Canadians who want digital convenience without premium pricing.
But with no international roaming and limited customer support, does it work for everyone? Here's our complete Lucky Mobile eSIM review - honest insights based on real testing and customer experiences.
Source: Lucky Mobile Facebook page
Lucky Mobile’s eSIM is a digital version of a SIM card that’s already built into many newer phones. It works the same way as a physical SIM, but you don’t need to insert anything into your device. Everything is activated online, so there’s no waiting for shipping or visiting a store.
You can set up a Lucky Mobile eSIM in a few different ways:
Lucky Mobile runs on Bell’s nationwide network, so you get the same coverage for calls, texts, and data. To use an eSIM with Lucky Mobile, your phone must be unlocked and eSIM-compatible.
You’ll also need the right software version - for example, iPhones need iOS 13 or newer, Samsung phones need Android 12 or newer, and Google Pixel devices need Android 10 or newer.
Switching your number from another provider is possible. During activation, you’ll get a confirmation text from your old carrier, and you must reply “Yes” to approve the transfer.
If you ever want to move your Lucky Mobile eSIM to a new phone, you can’t just copy it over - you’ll need to request a new eSIM profile from Lucky Mobile and set it up on the new device.
Lucky Mobile’s eSIM is designed for Canadians who want low-cost prepaid service without the contracts or high prices of the big carriers. The main draw is value - you get access to Bell’s nationwide network at discount rates, with activation handled entirely online.
It’s best suited for budget-minded users who want predictable, low monthly costs; people who prefer prepaid flexibility; and those who mainly use their phone within Canada.
The trade-off is that Lucky Mobile is strictly Canada-only. The service will not work outside the country - you can’t make or receive calls or texts when abroad, and there’s no international roaming option.
However, you can still reach people overseas from Canada with international calling add-ons.
Lucky Mobile offers prepaid plans with no credit check and no data overage fees. All plans include voicemail, call display, call waiting, 3-way calling, mobile hotspot, suspicious call detection, and free eSIM activation.
Data speeds are at 4G LTE (up to 150 Mbps) until you reach your plan’s limit, after which speeds drop to 128 Kbps. You can add international calling options, but there is no roaming outside Canada.
| Plan/price | Data (4G speeds) | Calling | Texting | Ideal for |
| CAD $19/mo | 0.5 GB | Unlimited Canada-wide | Unlimited Canada-wide & International | Light talk/text with minimal data |
| CAD $28/mo | 3 GB | Unlimited Canada-wide | Unlimited Canada-wide & International | Light browsing + frequent calls |
| CAD $34/mo | 10 GB | Unlimited Canada-wide | Unlimited Canada-wide & International | Everyday use, balanced plan |
| CAD $39/mo | 60 GB | Unlimited Canada-wide | Unlimited Canada-wide & International | Heavy data streaming |
| CAD $47/mo | 80 GB | Unlimited Canada-wide | Unlimited Canada-wide & International | Very heavy data use |
| CAD $55/mo | 100 GB | Unlimited Canada-wide | Unlimited Canada-wide & International | Maximum data and high usage |
Lucky Mobile’s plans do not include international roaming, so your service will only work within Canada. If you travel abroad, your phone will not connect for calls, texts, or data, even in the United States.
However, you can add international calling options to reach other countries while you are in Canada. These are sold as optional monthly add-ons, not included by default.
Because Lucky Mobile does not support roaming and data speeds abroad are not applicable, this provider is not a good fit for global travelers who need connectivity outside Canada.
It is best suited to users who stay within Canada but want affordable ways to call friends, family, or business contacts overseas.
Lucky Mobile uses Bell’s nationwide 4G LTE network, which covers 99% of Canada’s population and nearly every major urban area. This gives strong service in cities like Toronto and Calgary, as well as good across provinces such as Prince Edward Island and Nova Scotia.
Despite running on Bell’s LTE infrastructure, Lucky Mobile caps data speeds at about 3 Mbps - roughly comparable to 3G performance. This speed is enough for basic browsing, email, and social media, but it can feel sluggish for HD video streaming.
In dense urban areas, performance is stable and consistent, but in rural zones, signal strength and speeds can vary more due to distance from towers and environmental factors.
Currently, Lucky Mobile does not offer 5G access, so all usage is on throttled LTE. Customers are tied to Bell’s network only and cannot switch between different carriers for coverage while on the same plan.
Lucky Mobile’s eSIM plans include:
There are no true “data-only” plans for eSIM customers - even the lowest tier includes talk and text. Dual-eSIM use isn’t supported for transfers; if you want to move your Lucky Mobile eSIM to another device, you must visit a Lucky Mobile store.
Device compatibility covers most modern eSIM-capable smartphones, including iPhone XS and newer, Google Pixel 3a and newer, Samsung Galaxy S21 and newer, select Galaxy A-series, newer Galaxy Z-series foldables, and certain Motorola models.
Customer reviews for Lucky Mobile’s eSIM service are sharply divided, with experiences ranging from highly positive to strongly negative.
Source: Trustpilot
On the positive side, some users report excellent value for money, reliable coverage through Bell’s network, and smooth eSIM activation. Travelers have praised being able to sign up and activate before arriving in Canada, allowing instant service on arrival.
A few long-term customers say their bills have stayed consistent, customer service met expectations, and data allowances were generous for the price. For independent users who prefer minimal interaction with support, Lucky’s self-serve system can work well.
Source: Trustpilot
However, negative reviews are far more common, especially on Trustpilot, where Lucky Mobile has a very low average rating. Many complaints center on poor or unhelpful customer service, with some customers reporting rude interactions, long waits, or unresolved technical issues.
A recurring theme is billing problems - such as double charges, difficulty obtaining refunds, and allegations of fraudulent or unauthorized transactions. Several reviewers claim persistent service outages, slow or heavily throttled data speeds, and compatibility issues.
Overall, Lucky Mobile’s eSIM can be a budget-friendly option for use within Canada, but widespread complaints about reliability, transparency, and customer support suggest that the low price may come with significant trade-offs.
Lucky Mobile’s eSIM customer support is largely built around self-service. Users are encouraged to manage their accounts through the Lucky Mobile My Account app or online portal, where they can check balances, top up, change plans, and update account details 24/7.
If further help is needed, the carrier offers a community forum, an online contact form, and social media channels. However, there is no dedicated 24/7 live phone support, and customers often have to rely on online chat or email for assistance.
Retail stores and kiosks - searchable via the store locator - can also assist with certain issues, such as transferring an eSIM to a new device. Still, for most problems, Lucky expects customers to use its digital tools first before escalating to in-person or direct support.
The Lucky Mobile My Account app lets customers activate a SIM or eSIM, check balances, top up, change plans, buy add-ons, monitor data usage, and track Lucky Rewards. It also has a built-in chat option, but full eSIM transfers between devices must still be handled in-store.
The interface is generally simple and uncluttered, making common tasks quick. Many users find it convenient for day-to-day account management and payments, especially since it works over both Wi-Fi and the Lucky network without using data.
However, reviews reveal frequent frustrations: login glitches, payment errors, freezes during eSIM activation, and heavy reliance on automated chat instead of live agents.
Some customers also report misleading top-up prompts, slow or failed activations, and difficulty resolving urgent issues without phone support.
Positive reviews praise its clean dashboard, easy payments, and plan management, but overall feedback is mixed - reliable for basic self-service, but limited for troubleshooting.
Lucky Mobile offers excellent value for Canada-only users, but the zero international roaming creates clear alternatives for different needs:
| Provider | Strengths | Best for | |
Airalo | Broad global coverage, reliable app and customer support | International travelers who want easy, no-fuss connectivity in multiple countries | |
Holafly | Unlimited data in many destinations, responsive support | Heavy data users traveling abroad who prioritize convenience over price | |
Nomad | Affordable regional plans, flexible options, competitive pricing | Budget-conscious travelers needing reliable data in specific regions | |
If you never leave Canada, Lucky Mobile can save you money. If you cross borders often, you’ll likely save time, stress, and connectivity headaches by choosing a more travel-friendly eSIM provider.
1. Does Lucky Mobile have eSIM?
Yes - Lucky Mobile offers eSIM for compatible smartphones, including recent iPhone, Samsung, Google Pixel, and Motorola models.
2. Can Lucky Mobile be used in the USA?
Lucky Mobile is primarily a Canadian carrier, and its plans do not include free U.S. roaming. Service in the USA is only possible with specific international add-ons, which must be purchased separately.
3. Is Lucky Mobile LTE?
Yes - Lucky Mobile operates entirely on Bell’s 4G LTE network. There's no 5G access, and data speeds are intentionally throttled (often around 3 Mbps), offering reliable but modest performance.
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